Refund Policy

Returns and Exchanges

Because each Two Fish Paper Co. item is handmade or produced in small quantities, all sales are final. We do not accept returns or exchanges for changes of mind, ordering the wrong item, or other personal preferences.

Please review all product descriptions, dimensions, colors, and photographs carefully before placing your order.

Each original linocut print is individually hand-printed. Slight variations in ink coverage, texture, color, placement, and other small details are natural characteristics of the handmade printing process. These variations make each print unique and are not considered defects.

You can contact us with any questions about your order at twofishpaper@gmail.com.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives. If your order arrives damaged, defective, or incorrect, contact us at twofishpaper@gmail.com within 7 days of delivery so we can evaluate the issue and make it right.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging and shipping label, when applicable

Please keep the item and its original packaging until we have reviewed your request. Depending on the circumstances, we may offer a replacement, store credit, or refund.

Do not send an item back without contacting us first. Unauthorized returns will not be accepted.

Lost or Stolen Packages

Two Fish Paper Co. is not responsible for packages that are marked as delivered by the shipping carrier but are reported as missing or stolen.

If your package is marked as delivered but you cannot locate it, please check around your property, ask household members or neighbors, and contact the shipping carrier directly.

Please make sure your shipping address is complete and accurate before submitting your order. Orders shipped to an address entered incorrectly by the customer are not eligible for a refund or free replacement.

Custom and Personalized Items

Custom, commissioned, made-to-order, and personalized items cannot be returned, exchanged, or canceled once production has begun.

Sale Items and Gift Cards

Sale items, discounted items, and gift cards are final sale and cannot be returned or exchanged.

European Union 14-Day Cooling-Off Period

If an order is shipped to a country where a statutory right of withdrawal applies, including eligible orders shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, subject to applicable law.

To qualify, the item must be returned in the same condition in which it was received, unused and in its original packaging. Proof of purchase is required. The customer is responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Custom-made, commissioned, and personalized products may be excluded from the statutory right of withdrawal where permitted by law.

Contact twofishpaper@gmail.com before returning an eligible order. Items returned without prior authorization may not be accepted.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed.

Your bank or credit card company may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

If more than 15 business days have passed since we approved your refund, contact us at twofishpaper@gmail.com.